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Key findings:

Feedback, even positive feedback, can reduce performance.

Listening is transformational. See a Harvard Business Review paper

Feedforward, with listening, could substitute feedback.

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Listening and its enemies | Avi Kluger | TEDxLaçador

May 29, 2015

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His award-winning research into the role of feedback in the workplace piqued his interest in the world of listening. In his journey of discovering listening, Avi underwent a dramatic personal change – realising that being properly listened to gives you the space to become your authentic self.

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Avi Kluger is a professor of Organizational Behavior at School of Business at the Hebrew University.  He was the Director of the Executive MBA program of the School (2010-2014).  In his capacity as a director, he put strong emphasis on helping executives develop soft skills (e.g., negotiation, listening, self-presentation) in addition to developing an integrative view of the business.

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Key Academic Publications 


He who answers before listening – that is his folly and his shame. (Proverbs 18:13)

Counsel in the heart of man is like deep water; but a man of understanding will draw it out.  (Proverbs 20:5)

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Kluger, A. N. (2021, August). Exposing the underlying assumptions of listeners, listening researchers, and listening trainers. The 1st Israeli Listening Research Conference, Ono Academic College, Ramat Gan, Israel.

Measures and R Codes 

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My current Research Students

Ph.D. students

Michal Lehmann. Listening, Humility, Curiosity, Attachment Style, and Regulatory Focus.


Yaara Turjeman. My Sensitivity is your Business:  The Moderating Effect of Sensory-Processing Sensitivity of the Listener on Speaker’s Social Anxiety


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Honors & Awards

Outstanding Paper


Scholarly Achievement Award

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Best Competitive Paper


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ריאיון ב"אפקט הפרפר"

Contact Me
Contact Me

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School of Business Administration

Room 5121

The Hebrew University of Jerusalem

Mt. Scopus

Jerusalem, 9190501 ISRAEL

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