Feedback, even positive feedback, can reduce performance.
Listening is transformational. See a Harvard Business Review paper.
Feedforward, with listening, could substitute feedback.
Key findings:
Feedback, even positive feedback, can reduce performance.
Listening is transformational. See a Harvard Business Review paper.
Feedforward, with listening, could substitute feedback.
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Listening and its enemies | Avi Kluger | TEDxLaçador
May 29, 2015
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His award-winning research into the role of feedback in the workplace piqued his interest in the world of listening. In his journey of discovering listening, Avi underwent a dramatic personal change – realising that being properly listened to gives you the space to become your authentic self.
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About
About
Avi Kluger is a professor of Organizational Behavior at School of Business at the Hebrew University. He was the Director of the Executive MBA program of the School (2010-2014). In his capacity as a director, he put strong emphasis on helping executives develop soft skills (e.g., negotiation, listening, self-presentation) in addition to developing an integrative view of the business.
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Publication
Key Academic Publications
Listening:
He who answers before listening – that is his folly and his shame. (Proverbs 18:13)
Counsel in the heart of man is like deep water; but a man of understanding will draw it out. (Proverbs 20:5)
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Resources
Talks
Kluger, A. N. (2021, August). Exposing the underlying assumptions of listeners, listening researchers, and listening trainers. The 1st Israeli Listening Research Conference, Ono Academic College, Ramat Gan, Israel. http://dx.doi.org/10.23668/psycharchives.5054.
Measures and R Codes
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Teaching
My current Research Students
Ph.D. students
Michal Lehmann. Listening, Humility, Curiosity, Attachment Style, and Regulatory Focus.
Yaara Turjeman. My Sensitivity is your Business: The Moderating Effect of Sensory-Processing Sensitivity of the Listener on Speaker’s Social Anxiety
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Honors & Awards
Outstanding Paper
Scholarly Achievement Award
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Best Competitive Paper
Office:
School of Business Administration
Room 5121
The Hebrew University of Jerusalem
Mt. Scopus
Jerusalem, 9190501 ISRAEL