LISTENING theory and evidence
Kluger, A. N. (2015, April). Listening: Why should you and why should you not? Symposium presented at the The 30th Annual Conference of the Society for Industrial and Organizational Psychology, Philadelphia, PA.
SLIDES from the SIOP 2015 conference:
"If You Listen to Me, I Will Change My Attitude" by Guy Itzchakov
Bouskila-Yam, O., & Kluger, A., N. (2011). The Facilitating Listening Scale (FLS). Paper presented at the 1st Israel Organizational Behavior Conference, Tel Aviv, Israel.
Kluger, A. N., & Bouskila-Yam, O. (in press). Facilitating Listening Scale: (Bouskila-Yam & Kluger, 2011, December). In D. L. Worthington & G. D. Bodie (Eds.), The sourcebook of listening research: Methodology and measures. West Sussex, UK: Wiley-Blackwell.